You have questions.
We have answers.
Feel free to ask questions, report bugs or suggest ways on how we can improve the experience.
Help and Resource Center
We're excited to have you join us on a 14-day trial adventure, starting with our standard subscription. But wait, there's more! To unlock the full potential of our pro plans, simply follow this link and let your creativity soar with us.
With the most options for hardware and operating systems, you can use an existing screen or buy new. Choose from recommended screens or connect any screen. For extra support, we have a preconfigured device that allows our team of experts to offer remote assistance.
Discover best practices and find answers to your questions with advice from our team of experts.
Full Scale Support
Don't sweat it - we're your trusty sidekick
Our engineering wizards adore their craft and put you at the heart of everything they do.Our support crew is rapid-fire during business hours, and you'll never be left hanging - even off-hours, we're there for you the same day.
Fear not, our support team is powered by real, live humans, ready to assist you around the clock! Be it through our support portal, email, or phone, you'll always get a person on the other end. We know that your screens' uptime is no laughing matter!
Kickstarting your experience is a piece of cake! Take your pick from our thousands of templates, then just grab a screen to let your content shine. We pride ourselves on offering the most diverse hardware and OS options, ensuring you're always spoiled for choice!
How do I get started?
Ready, set, go! First, decide what'll showcase your content - a TV, kiosk, or tablet? We've got recommendations for all needs. Check our supported hardware and OS here. Smart TVs are popular, but a non-supported one? No worries, use an Amazon Firestick or Chromecast.
Second, start your free trial, pair your screens, and explore our software's simplicity. Remember to adjust your trial settings for more than the standard plan if you want to unlock all features.
Finally, when it's time to scale, call us - we've got your back when it comes to security, setup, and growth.
What happens after my trial has expired?
If you've already provided your payment info, sit back and relax! Your screens will keep working, and monthly subscriptions roll on automatically.
Haven't entered your details yet? No problem! A friendly on-screen reminder will nudge you to visit https://app.optisigns.com and update your account. Don't worry, your files, playlists, and schedules are safe and sound, just waiting for you to return.
Is there storage limit for my account?
For each paid screen, you get a generous 10GB of cloud storage. So, with 5 screens, that's a whopping 50GB!
Need even more? No worries, just drop us a line at email@example.com, and we'll sort you out.
What security and compliance standards do you meet?
We take security very seriously here are Optisigns. You can view more information here.
However, OptiSigns is SOC2 Type 2 certified and GDPR compliant.
Plus, we're hosted on Amazon AWS, Google Cloud Platform, and Digital Ocean, meaning we've inherited their top-notch physical security.
In addition, we also offer single sign-on and more!
So, rest easy - we've got you covered!