MANAGED DEVICE PROGRAM
Managed Devices Program – Pricing
$99.99 per device (one-time)
$15.00 per month, per device (ongoing)
Managed Devices Program – Guarantee
We provide a limited hardware guarantee for Devices. In the event of a faulty Device incapable of remote repair according to the Managed Devices Program – Support section below, you can request a replacement from our customer support team, which will be shipped to you within 5 business days of your request.
Managed Devices Program – Support
In the event of a possible Device malfunction, you are responsible for opening a support ticket with our support team to allow remote troubleshooting of your Device. If the error is determined to be a hardware malfunction, our support representative may request that you perform basic troubleshooting activities (e.g. plugging the Device into a different display, attempting a different power adapter) before you are able to request a replacement Device.
By enrolling in the MDP and using one or more Devices, you acknowledge and understand that OptiSigns has the technical capability to remotely access the Devices for the purpose of customer support, troubleshooting, providing software updates, and other functions related to the ongoing upkeep of the Devices. Further, you expressly consent to such remote access, as governed by these Terms. This remote access capability cannot be disabled on the Devices. We do not collect any additional data from such remote access, except as necessary to provide requested customer support and maintain the functionality of the Devices.
Managed Devices Program – Returns
Managed Devices Program – Termination
If you terminate your subscription to the MDP, it is your responsibility to return all Devices in your possession within 30 days. If devices are returned within that period and is less than 12 months old, you will be issued a 50% refund of the initial $99.99 fee per Device.