RETURN POLICY
Last updated September 15, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase
for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return
policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with
all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@optisigns.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to
the following address:
OptiSigns Inc.
Attn: Returns
RMA #
7676 Hillmont Street, 290N
Houston, TX 77040
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your
return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $10.00 will be
deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty
(30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit
card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1 (832) 568-3976